Inbound Customer Services Representative

Job Description

Foundever is seeking an Inbound Customer Services Representative to join our team at 10431 Pinnacle Dr, Wise, VA. As a vital part of our customer experience solutions, you will handle inbound calls, drive customer satisfaction through various communication channels, and provide professional and high-quality service to our clients.

Responsibilities

• Handle inbound service calls.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools.
• Participate in ongoing training and skill development.

Qualifications

• Strong communication skills.
• Ability to navigate between screens while assisting customers.
• Problem-solving skills with a can-do attitude.
• Desire to advance career with a reliable company.
• Enjoy working independently and collaboratively.
• Must be 18+ years of age with a high school diploma or GED equivalent.
• Must live within 50 miles of Wise, VA.

Benefits

• Industry-leading experience and growth opportunities.
• Paid training and benefits prioritizing well-being.
• Opportunity to work on-site in an award-winning culture.