Customer Support Representative (Wise, VA)

Job Description

Join Foundever as a Customer Support Representative in Wise, VA, and be part of our global team delivering exceptional CX solutions. This on-site position involves handling inbound service calls, driving customer satisfaction through various communication channels, and resolving issues efficiently. As a key player in our success, you will enjoy the benefits of our award-winning culture and training programs.

Responsibilities

• Handle inbound service calls with professionalism and efficiency.
• Drive customer satisfaction through voice, chat, and email interactions.
• Navigate multiple systems and tools to provide optimal support.
• Participate in ongoing training and skill development opportunities.

Qualifications

• Ability to live within 50 miles of Wise, VA.
• Strong communication skills and problem-solving abilities.
• Desire to advance in a reputable company.
• Comfortable working independently and in a team environment.
• At least 18 years old with a high school diploma or equivalent.
• Must pass a background check.

A Fantastic Opportunity

As the first point of contact for our clients, you will play a crucial role in delivering high-quality customer service. Empowerment, initiative, and adherence to established procedures will be key to resolving customer issues effectively.

You’ll Enjoy

• An award-winning culture with a focus on employee well-being and development.
• Opportunity to make a difference by helping customers and resolving their concerns.
• Benefit from paid training and comprehensive benefits.