Lead Problem Management Specialist - CRM

Job Description

We are looking for a Lead Problem Management Specialist to join Discover Financial Services in managing the life-cycle of assigned Corporate Risk Management Problems. The role involves identifying root causes, minimizing future impacts, and documenting actions taken to resolve issues. As part of a collaborative team, you will work with various departments to ensure timely resolution and implement preventive measures.

Responsibilities

• Manage the life-cycle and coordinate actions to resolve issues.
• Monitor service level agreements and escalate issues for timely resolution.
• Maintain problem inventory and progress in ServiceNow.
• Propose process improvements and mentor team members.

Required Qualifications

• Associate’s degree in Business, Information Technology, Mathematics, Analytics, or Statistics.
• 4+ years of experience in Consumer Banking Call Center Operations or related fields.

Preferred Qualifications

• Bachelor’s degree in Business, Information Technology, Mathematics, Analytics, Engineering, or Statistics.
• 1+ years of risk management or people management experience.

Application Deadline

The application window for this position is set to close on Mar-06-2024. Apply now to seize this opportunity.

Compensation

Base pay ranges from $75,500.00 to $127,900.00, with additional incentives based on qualifications and experience.

Benefits

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more about our benefits

Apply now to make a difference at Discover and be a part of our diverse and inclusive workplace!