- Discover Financial Services
- Riverwoods, IL
- 03-02-2024
Job Description
We are looking for a Lead Problem Management Specialist to join our team at Discover Financial Services. In this role, you will be responsible for managing the life-cycle of assigned Corporate Risk Management Problems, identifying root causes, and implementing solutions in partnership with various teams. You will actively manage and escalate risk and customer-impacting issues to drive resolution.
Responsibilities
- Manage the life-cycle and resolution of assigned problems, effectively challenging root cause analysis.
- Ensure service level agreements are met and maintain problem inventory in ServiceNow.
- Identify process improvements and propose changes when managing the lifecycle of a problem.
- Mentor Service Support Specialists if assigned.
Required Qualifications
- Associate’s degree in Business, Information Technology, Mathematics, Analytics, or Statistics.
- 4+ years of experience in Consumer Banking Call Center Operations, Project management, or related fields.
Preferred Qualifications
- Bachelor’s degree in relevant fields.
- 1+ years of risk management or people management experience.
Application Deadline
The application window for this position closes on Mar-06-2024. Apply now!
Compensation
Base pay ranges between $75,500.00 to $127,900.00, with additional incentives based on factors such as experience and skills.
Benefits
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- STD, Life, LTD and AD&D
- Education Assistance
- Commuter Benefits
- Employee Stock Purchase Plan
Discover is committed to diversity and an inclusive workplace. Join us in delivering on our promises to customers while contributing to a culture that values compliance and risk management.