Customer Services Specialist (Inbound Calls Only)

  • Foundever
  • Clintwood, VA
  • time-alarm-solid 02-23-2024

Job Description

Foundever is seeking a Customer Services Specialist to join our team in Wise, VA. As a specialist handling inbound calls exclusively, you will play a key role in delivering superior customer experiences. If you are a problem-solver with excellent communication skills and a passion for customer service, apply now to be part of our dedicated team.

Responsibilities

  • Handle inbound service calls professionally and efficiently.
  • Ensure customer satisfaction through effective communication via voice, chat, and email.
  • Navigate multiple systems and tools proficiently to assist customers.
  • Participate in ongoing training and skill development sessions.

Qualifications

  • Must live within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293 for on-site position.
  • Strong communication skills and ability to multitask while assisting customers.
  • Positive attitude with a desire to grow within a stable company.
  • Comfortable working both independently and as part of a team.
  • Minimum age requirement is 18 years with a high school diploma or GED equivalent.
  • Successful completion of a background check.

A fantastic opportunity

The Customer Services Specialist role is crucial in providing a first-class experience to clients, resolving issues, and ensuring customer satisfaction. You will have the chance to engage with customers directly and uphold our commitment to excellence through established processes and systems.

You'll Enjoy

  • Joining an award-winning culture with over 35 years of industry expertise.
  • Utilizing your compassion and problem-solving skills on site.
  • Benefiting from paid training and comprehensive benefits for overall well-being.