Call Center Rep - On Site

Job Description

We are looking for a Customer Service Banking Specialist to join Teleperformance USA's team in Columbia, South Carolina. As part of our on-site team, you will interact with customers via phone, email, chat, or social media to address inquiries and resolve issues effectively. Your role will involve de-escalating conflicts, processing payments, and providing excellent service to customers.

Responsibilities

• Connect with customers to address questions and concerns.
• De-escalate conflicts and resolve issues calmly.
• Escalate interactions when necessary.
• Track call information for reporting purposes.
• Provide feedback on call-related issues.
• Upsell products or services when appropriate.

Requirements

• High school diploma or equivalent.
• IT/Network certifications/degrees preferred.
• Proven call center experience.
• Typing speed of 25 WPM.
• Proficiency in PC operation and navigation.
• Entry-level network troubleshooting skills.
• Ability to work independently in a fast-paced environment.
• Excellent communication and listening skills.

Company Benefits

• Paid training.
• Competitive wages.
• Full benefits package (medical, dental, vision, 401k, and more).
• Paid time off.
• Employee wellness and engagement programs.