Beauty Advisor (Hybrid)

  • Cella
  • Berkeley Heights, NJ
  • time-alarm-solid 02-06-2024

Job Description

We are looking for a dynamic Beauty Advisor to join our team at Cella. As a Beauty Advisor focusing on the Hair Color/Hair Care category, you will play a crucial role in delivering exceptional customer service and expert advice to consumers and stylists through various communication channels. The ideal candidate will have a strong passion for beauty, excellent communication skills, a valid Cosmetology License, and 3-5 years of experience in salon color.

Responsibilities

  • Represent the company professionally in all customer interactions.
  • Meet and uphold quality standards across all communication channels.
  • Optimize service levels efficiently.
  • Identify and recommend strategies to influence consumer purchase decisions.
  • Adhere to assigned schedules, including flexibility for business needs.
  • Provide personalized responses to consumer inquiries.
  • Identify opportunities for process improvement.
  • Engage with consumers to provide product information and recommendations.
  • Build and maintain consumer relationships.
  • Document consumer interactions and communicate insights accurately.
  • Resolve consumer issues effectively and ethically.
  • Input accurate data in CRM and surveys for data integrity.

Qualifications

Experience level: Experienced
Education: Bachelors
Valid Cosmetology License and 3-5 years of salon color experience.
Strong product/brand knowledge.
Excellent verbal communication skills.
Attention to detail.
Proficient in MS Word.
Extended periods of call answering with a headset.