- Berkeley Heights, NJ
We are looking for a dynamic Beauty Advisor to join our team at Cella. As a Beauty Advisor focusing on the Hair Color/Hair Care category, you will play a crucial role in delivering exceptional customer service and expert advice to consumers and stylists through various communication channels. The ideal candidate will have a strong passion for beauty, excellent communication skills, a valid Cosmetology License, and 3-5 years of experience in salon color.
- Represent the company professionally in all customer interactions.
- Meet and uphold quality standards across all communication channels.
- Optimize service levels efficiently.
- Identify and recommend strategies to influence consumer purchase decisions.
- Adhere to assigned schedules, including flexibility for business needs.
- Provide personalized responses to consumer inquiries.
- Identify opportunities for process improvement.
- Engage with consumers to provide product information and recommendations.
- Build and maintain consumer relationships.
- Document consumer interactions and communicate insights accurately.
- Resolve consumer issues effectively and ethically.
- Input accurate data in CRM and surveys for data integrity.
Experience level: Experienced
Valid Cosmetology License and 3-5 years of salon color experience.
Strong product/brand knowledge.
Excellent verbal communication skills.
Attention to detail.
Proficient in MS Word.
Extended periods of call answering with a headset.