MRO Sales and Customer Support Manager

Job Description

MRO Sales and Customer Support Manager

Company: Middle River Aerostructure Systems

Location: Baltimore, MD, US, 21220

Middle River Aerostructure Systems is a world-leading manufacturer of thrust reversers, engine nacelle components, and specialized aerostructures. We are looking for a qualified MRO Sales and Customer Support Manager to join our team. The ideal candidate will be responsible for providing aircraft nacelle support on pre- and post-contractual administration, management, and Terms & Conditions of assigned aviation contracts. Responsibilities include leading sales campaigns, developing the aviation network, ensuring profitability, managing customer satisfaction, and more.

Responsibilities

• Lead sales campaigns for new contracts and proposals.
• Travel to aviation trade shows and customers globally.
• Develop the aviation network and find new MRO business customers.
• Ensure profitability and customer satisfaction for assigned contracts.
• Manage service agreements and program management.
• Resolve customer issues and ensure satisfaction.
• Interact with various internal teams and customers.
• Contribute to sales and business plans.
• Work with cross-business teams and key clients.
• Assist and lead in complex long-term processes and negotiations.
• Generate operating procedures for assigned customers.

Requirements

• Bachelor's degree or equivalent.
• Minimum 5 years of experience in Sales, Customer Contract, or Product Management.
• Recent experience in MRO industry preferred.

Desired Characteristics

• Strong communication and leadership skills.
• Ability to analyze and resolve problems.
• Experience in leading programs/projects.
• Ability to plan, market, and execute effectively.

Middle River Aerostructure Systems is an equal opportunity employer committed to Equal Opportunity Employment principles.